MANAGED CARe ORGANIZATION
CONTACT MATRIX

The Center for Evidence to Practice manages this MCO contact matrix to assist Louisiana’s behavioral health provider organizations and other stakeholders in communication with the Managed Care Organizations. Effective and efficient communication is critical to successful implementation of EBPs and navigating who to contact at the MCOs can be challenging, so we hope you find this resource useful.

Information last verified: May 2026. MCOs will update this information as deemed necessary on an annual basis.

Mco contact matrix: categories

Click the buttons below to view the Contact Matrix categories.

GENERAL INFORMATION	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
General Requests	Provider Relations Department 2400 Veterans Memorial Blvd., Ste. 200, Kennet, LA 70062 Email Us 855-242-0802	Mailing Address - All Correspondence: P.O. Box 84180 Baton Rouge, LA 70884 Main Office: 4171 Essen Ln., 3rd Fl., Baton Rouge, LA 70809 Provider Data Reporting General Requests 866-595-8133	3850 N. Causeway Blvd., Ste. 1770, Metairie, LA 70002 Email Provider Relations 844-521-6942	10000 Perkins Rowe, Bldg. G Fl. 4, Baton Rouge, LA 70810 Email Us 888-756-0004	1 Galleria Blvd., Ste. 1000, Metairie, LA 70001 Email Us	8550 United Plaza Blvd, Ste. 704 Baton Rouge, LA 70809 Email Us 800-424-4489
Customer Services	855-242-0802	866-595-8133	888-342-6207	888-456-0004	800-448-3810	800-424-4489
Provider Relations	Courtney Lewis Director, Provider Experience Email C. Lewis 855-242-0802	866-595-8133	Nicholas Daigle Manager Provider Network Management andRelations Email N. Daigle 504-834-1271; 504-836-8868	Glynda Hurm Manager of Provider Network Management Email G. Hurm 225-300-9257	Alecia Coleman / Carrie Gibbs Provider Engagement Email A. Coleman or Email C. Gibbs 318-229-8904 / 601-918-9026	800-424-4489 Email Us
Provider Training & Development	Courtney Lewis Director, Provider Experience Email C. Lewis 855-242-0802	866-595-8133	Nicholas Daigle Manager Provider Network Management and Relations Email N. Daigle 504-834-1271; 504-836-8868	Christopher McNeil Program and Innovation Analyst Email C.McNeil 225-436-2721	Alecia Coleman / Carrie Gibbs Provider Engagement Email A. Coleman or Email C. Gibbs 318-229-8904 / 601-918-9026	800-424-4489 Email Us
Case Management	Cherie Roussell Director, Case Management Email C. Roussell 504-447-3649	Rachel E. Smith Director, Case Management Email R. Smith 877-668-2079; 855-595-8133 ext. 69016	Brooke Deykin Manager, HCMS, LA Medicaid Clinical Leader Email B. Deykin 504-834-1271, ext. 106-122-4051	Sarah Gazzo Manager, Integrated Health Care Management - Behavioral Health Email S. Gazzo 225-300-9256	Referrals & Requests for Escalation Email Us	800-424-4489

CHILD SERVICES	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
Child Services	Dana Garrison Cambre Children's System of Care Administrator Email D. Cambre 504-402-0061	Provider Relations 866-595-8133	John Krentel Program Director, LA Medicaid Behavioral Health Email J. Kentrel 504-583-2060	Sarah Gazzo Manager, Integrated Health Care Management - Behavioral Health Email S. Gazzo 225-300-9256	Email Us	800-424-4489
Clinical Director	Dr. Ann K. Logarbo Chief Medical Officer Email A. Logarbo 403-487-1887	Dr. Stewart Gordon Medical Director Email S.Gordon	Dr. Cheryll Bowers-Stephens Manager, Medical Director, Medicaid Enterprise Medical Load Email C. Bowers-Stephens 504-836-8881	Dr. Loretta Dumontet, MD Behavioral Health Medical Director Email L. Dumontet	Nicole Thibodeaux Director, Health Services Email N. Thibodeaux 504-219-8017
Foster Care Liaison	Shantrell Charles Director Children’s Specialty Email S. Charles 504-667-4561	LHCC BH Liaison Email BH Liaison	John Krentel Program Director, LA Medicaid Behavioral Health Email J. Kentrel 504-583-2060	Sarah Gazzo Manager, Integrated Health Care Management - Behavioral Health Email S. Gazzo 225-300-9256	Shawnell Ware Behavioral Health Liaison, DCFS, OJJ, and LDOE Email S. Ware 504-432-7685

CONTR-ACTING

Aetna Better Health

Louisiana Healthcare Connections

Healthy Blue Louisiana

AmeriHealth Caritas of Louisiana

Humana Healthy Horizons in Louisiana

Magellan of Louisiana

Contracting

Melissa Bezet

Email M. Bezet

Russell Politz

Sr. Director, Contracting & Network Development

Email R. Politz

225-201-8588

Adam Fruge

Sr. Manager, Contracting & Network Developmen

Email A. Fruge

337-201-8588

Rachel Geiger

Director Network Management

Email R. Geiger

419-340-1744

Glynda Hurm

Manager of Provider Network Management

Email G. Hurm

225-300-9257

Heather McArthur

Director Provider Behavioral Health Contracting

Email H. McArthur

504-219-5446

Jason Young

Director Provider Behavioral Health Contracting

Email J. Young

813-375-2953

800-424-4489

Email Us

Provider Relations

Courtney Lewis

Director, Provider Experience

Email C. Lewis

855-242-0802

Provider Relations Information

Medicaid Provider Guide

866-595-8133

Nicholas Daigle

Manager, Provider Network Management and Relations

Email N. Daigle

504-834-1271; 504-836-8868

Glynda Hurm

Manager, Provider Network Management

Email G. Hurm

225-300-9257

Cathy Burns

Director of Provider Engagement

Email C. Burns

504-677-6458

800-424-4489

Email Us

UTILIZATION MANAGEMENT	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
Utilization Management	Beth Rasch Health Services Officer Email B. Rasch 225-577-2307	Pre-Authorization Check Tool or Forms and Resources	Brenda Tompkins Director HCMS, LA Medicaid Clinical Leadership Email B. Tompkins 504-836-8873	Faye Colbert Behavioral Health - Integrated UM Supervisor Email F. Colbert 855-285-7466	Brandy Holmes Associated Director of UM Email B. Holmes	800-424-4489
Quality Improvement and Assurance	Arlene Pangan-Loots Director of Quality Management Email A. Pangan-Loots 225-978-9490	Resources for LHCC quality improvement or QI Program \| Louisiana Healthcare Connections	Robin Hensarling GB State Ops Dir- LA Medicaid Ops Email R. Hensarling 504-650-1088	Rhonda Baird Director of Quality Management Email R. Baird 318-455-5870	Cindy Greenstein Director, Quality Improvement Email C. Greenstein 337-344-0078
Complaints	Grievance and Appeals Department Email Us 855-242-0802	Claim Dispute Form	Warnettie Harper Sr. Grievance and Appeals Analyst - Medicaid Grievances and Appeals Email W. Harper 504-834-1271	Faye Colbert Behavioral Health - Integrated UM Supervisor Email F. Colbert 855-285-7466	Provider Services PO Box 14822, Lexington, KY 40512 800-448-3810	800-424-4489
Preauthorization Contact	Trenise Harris Lawson BH OP UM Manager Email T. Harris Lawson 469-329-2255 Prior Authorization Info	Fax: 877-401-8175 More Information	Fatemah Robert Manager Email F. Robert 504-841-6918	Faye Colbert Behavioral Health - Integrated UM Supervisor Email F. Colbert 855-285-7466	Provider Services More information 800-448-3810	800-424-4489

CREDENTIALING	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
Credentialing	Email Us	Resources on how to join the LHCC network	Join the Healthy Blue Network	Glynda Hurm Manager of Provider Network Management Email G. Hurm 225-300-9257	Shawna Powell Manager, Credentialing Operations Email S. Powell 502-580-9523	800-424-4489 Email Us

BILLING INFO	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
Contact	Aetna Better Health of Louisiana 855-242-0855	Medical Necessity Appeal Louisiana Healthcare Connections, ATTN: Medical Necessity Mailing Address - All Correspondence: P.O. Box 84180 Baton Rouge, LA 70884 Main Office: 4171 Essen L., 3rd Fl., Baton Rouge, LA 70809 Paper Claims Submission Louisiana Healthcare Connections, ATTN: Claim Processing Department P.O. Box 4040 Farmington, MO 63640 Electronc Claims Submission Louisiana Healthcare Connections c/o Centene EDI 800-225-2573, ext. 25525	Naomi DeVoe Provider Netowrk Manager Email N. DeVoe 225-763-2141, etx. 106-123-9058	Kethra Barnes Vice President, Plan Operations Email K. Barnes 225-300-9235	Provider Services 800-448-3810 Claim Payment Inquiry Provicder Call Center 800-448-6262	800-424-4489 Email Us
Finance Department		David Chategnier Sr. Director, Finance Email D. Chategnier	Clayborne Harris GBD Finance Director Email C. Harris 985-502-0203	Shannan Herring Director, Finance Email S. Herring 225-200-9220	Bill Stevens Market Chief Financial Officer Email B. Stevns 225-936-0336

PHARMACEUTICAL INFO	Aetna Better Health	Louisiana Healthcare Connections	Healthy Blue Louisiana	AmeriHealth Caritas of Louisiana	Humana Healthy Horizons in Louisiana	Magellan of Louisiana
Pharmaceuticals	Vanessa Smith Pharmacy Director 504-667-4544	PBM: Express Scripts, Inc. RxBIN: 003858 RxPCN: MA RxGroup: 2ENA More Info Pharmacy Help Desk Member: 866-595-8133 Pharmacy: 833-750-4451 Emily Ragland Pharmacy Director Email E. Ragland 504-224-0575	D. Denise Goldsmith Pharmacy Director Email D. Goldsmith 504-497-6766	Jeanine Plante Market Pharmacist Email J. Plante 225-300-9197	Tiffany Marshall Pharmacy Director Email T. Marshall 318-658-2480
Formulary		Retail Pharmacy Prior Authorization Requests Phone: 866-595-8133 Fax: 1-833-645-2733 More Info		Formulary	Formulary

Collaborating with MCOs on improving access to EBPs for children and families in Louisiana.

MANAGED CARe ORGANIZATIONCONTACT MATRIX

Mco contact matrix: categories

MANAGED CARe ORGANIZATION
CONTACT MATRIX